We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition and packaging.
Email support with your order ID and the item SKU (both appear on your order receipt). We will reply with return instructions.
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect — in that case we cover it.
Exchanges are subject to stock availability; where an exchange is not possible we issue a refund.
Items marked as final sale cannot be returned.
Questions? Contact support@kizomba.io.
